About This Policy: This Privacy Policy applies to all personal data collected and processed by hypebet in connection with your use of the hypebet online gaming platform, including the website and any associated mobile applications. By registering an account or using the hypebet platform, you acknowledge that you have read and understood this Privacy Policy.
hypebet ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform. This Privacy Policy describes how hypebet collects, uses, stores, shares, and protects personal data in connection with the operation of the hypebet platform, which is accessible via the hypebet website and any associated mobile applications (collectively, the "Platform").
This Privacy Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data hypebet processes in connection with the Platform. It covers data collected directly from you, data collected automatically through your use of the Platform, and data received from third parties in connection with identity verification and payment processing.
hypebet operates in the Philippines and processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations. Where applicable, hypebet also adheres to the data governance requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR).
hypebet is the data controller responsible for the personal data collected and processed through the Platform. As data controller, hypebet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws.
If you have any questions, concerns, or requests relating to the processing of your personal data by hypebet, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.
hypebet collects the following categories of personal data in connection with the operation of the Platform:
Sensitive Personal Information: Under the Philippine Data Privacy Act, certain categories of data — including government-issued ID numbers and financial information — are classified as sensitive personal information and are afforded a higher level of protection. hypebet treats all such data with the additional safeguards required by law.
The majority of personal data hypebet holds about you is data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions. You are responsible for ensuring that the data you provide is accurate and up to date.
When you access and use the hypebet Platform, certain technical and usage data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device information, browser type, and your activity on the Platform. Please refer to Section 8 of this Privacy Policy for more information on cookies and tracking technologies.
hypebet may receive personal data about you from third-party service providers in the following circumstances:
hypebet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (your account agreement with hypebet) |
| Identity verification (KYC) | Legal obligation (PAGCOR and AML regulatory requirements) |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud prevention and security monitoring | Legitimate interests of hypebet and protection of players |
| Responsible gaming compliance | Legal obligation and legitimate interests |
| Customer support | Performance of a contract and legitimate interests |
| Marketing communications (where opted in) | Consent |
| Platform analytics and improvement | Legitimate interests of hypebet |
| Regulatory reporting and record-keeping | Legal obligation |
hypebet uses the personal data it collects for the following purposes:
Your identity and contact data are used to create and manage your hypebet account, verify your identity and age (players must be 21 years or older), process your deposits and withdrawals, and provide you with access to the games and features available on the Platform.
hypebet is required by PAGCOR regulations and Philippine anti-money laundering laws to collect and retain certain personal data. This includes conducting Know Your Customer (KYC) checks, monitoring transactions for suspicious activity, and maintaining records of gaming activity for regulatory reporting purposes. hypebet may be required to disclose personal data to PAGCOR or other competent Philippine authorities upon lawful request.
hypebet uses gaming activity data and account information to monitor for signs of problem gambling behavior, to enforce responsible gaming limits set by players, and to administer self-exclusion requests. This processing is carried out in the interests of player welfare and in compliance with responsible gaming obligations.
Technical and device data, along with transaction and gaming activity data, are used to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct. hypebet uses automated and manual processes to identify suspicious patterns and protect the integrity of the Platform.
When you contact hypebet's customer support team, we use your account data and the details of your inquiry to respond to your request, resolve disputes, and improve our support services. Support interactions may be recorded for quality assurance and training purposes.
Aggregated and anonymized usage data is used to analyze how players interact with the Platform, identify areas for improvement, and develop new features and game offerings. Where possible, hypebet uses anonymized or pseudonymized data for analytics purposes.
Where you have given your consent, hypebet may use your contact data to send you information about promotions, bonuses, new games, and other hypebet news. You can withdraw your consent to marketing communications at any time. Please refer to Section 12 for more details.
hypebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hypebet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
hypebet engages trusted third-party service providers to assist in operating the Platform. These include KYC and identity verification providers, payment processors (including GCash, PayMaya, and Philippine banking partners), IT infrastructure and hosting providers, customer support platform providers, and fraud detection services. All service providers are contractually required to process personal data only on hypebet's instructions and to maintain appropriate security measures.
hypebet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. hypebet will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of hypebet's business, personal data held by hypebet may be transferred to the acquiring entity as part of that transaction. hypebet will notify affected players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
No Cross-Border Transfers Without Safeguards: hypebet does not transfer your personal data outside the Philippines unless appropriate safeguards are in place to ensure an equivalent level of data protection, as required by the Philippine Data Privacy Act.
Cookies are small text files placed on your device when you visit the hypebet Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the Platform. hypebet also uses similar technologies such as web beacons and local storage objects for comparable purposes.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the hypebet Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
hypebet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with hypebet's data disposal procedures.
hypebet implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hypebet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act.
Your Role in Security: While hypebet takes extensive measures to protect your data, you also play an important role. Keep your hypebet login credentials confidential, use a strong and unique password, and contact hypebet support immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hypebet:
To exercise any of these rights, please contact hypebet's Data Protection Officer using the contact details in Section 15. hypebet will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.
Identity Verification for Requests: To protect your privacy and prevent unauthorized access to your data, hypebet may require you to verify your identity before processing a data subject request. This is a standard security measure and is not intended to create unnecessary barriers to exercising your rights.
hypebet may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events, and other hypebet news, but only where you have given your explicit consent to receive such communications during the account registration process or at a later date.
You can withdraw your consent to marketing communications at any time by:
Please note that withdrawing consent to marketing communications does not affect hypebet's ability to send you transactional and service-related communications, such as account verification emails, deposit and withdrawal confirmations, and important security notifications. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
The hypebet Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. hypebet does not knowingly collect personal data from individuals under the age of 21.
If hypebet becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, any deposited funds will be returned to the original payment source, and all personal data associated with the underage account will be deleted in accordance with hypebet's data disposal procedures.
If you are a parent or guardian and believe that your child may have registered an account on the hypebet Platform, please contact hypebet's customer support team immediately so that appropriate action can be taken.
hypebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
When material changes are made to this Privacy Policy, hypebet will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how hypebet protects your personal data.
Your continued use of the hypebet Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the changes, you may close your account in accordance with the account termination provisions in the hypebet Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or hypebet's processing of your personal data, please contact our Data Protection Officer. Our DPO is responsible for overseeing hypebet's compliance with the Philippine Data Privacy Act and for handling all data subject requests and privacy-related inquiries.
You may reach hypebet's Data Protection Officer by email at: [email protected]
For general customer support inquiries, you may contact our support team at: [email protected]
Please note that both email addresses are displayed as plain text for informational purposes only and are not clickable links. hypebet aims to respond to all privacy-related inquiries within fifteen (15) business days of receipt.
If you are not satisfied with hypebet's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.
Response Timeframes: hypebet will acknowledge receipt of your data subject request within three (3) business days and will provide a substantive response within thirty (30) calendar days, as required by the Philippine Data Privacy Act. For complex requests, hypebet may extend this period by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.
Age Restriction – Philippine Gaming Regulations
hypebet is strictly for players aged 21 years and above, in accordance with PAGCOR guidelines. Real-money play requires identity verification confirming you meet the legal age requirement. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for tools and resources.